Suzy Shier Reviews

Based on 151 customer reviews from our shopper community, Suzy Shier’s overall rating is 3.42 out of 5 stars and 72% of reviewers recommend this brand. Detailed ratings are also provided below to help you learn more about this brand. 50% of reviewers consider Suzy Shier overall a good value option, based on a rating of 2.69 from 16 votes. Most consumers are generally satisfied with Price & Quality (3.08 / 12 reviews) Suzy Shier offers. The most common issues with Suzy Shier are around Shipping & Delivery, Return Policy and Customer Service based on a rating of 2.45, 1.53 and 2.0.

3.4

151 Reviews

Overall Rating

5 Stars

39

4 Stars

67

3 Stars

3

2 Stars

3

1 Star

39

Good Value

2.7

Price & Quality

3.1

Shipping & Delivery

2.5

Customer Service

2.0

Return Policy

1.5

All Reviews (151)
user icon
JuliaVargas
April 30, 2023
"Pathetic customer service..imply that customers are liars"
Poor customer service. If it was possible to give negative stars, I would have. The lady claiming to be the "manager" has a terrible attitude over a matter of refund. She kept insisting that there was no way a cashier earlier could have told me a particular item was refundable and that I was the one who had misinterpreted. So many other brands out there with comparable prices who don't treat their customers like liars.
user icon
purplebird331
April 26, 2023
"Today I decided I wanted to try on some…"
Today I decided I wanted to try on some pants and tops at the Surrey Central location.
I have always received outstanding customer service from the staff in this store for over 7 years.
I asked if they had a larger fitting room, since I’ll be 69 on my next birthday and the smaller rooms are to cramp for me.
She politely took me to the larger fitting room.
I asked if there was a chair, she said no. There are no chairs.
I removed my pants, while trying to balance.
I decided, I’d put my pants back on.
I didn’t want to take a chance of losing my balance.
I then told the associated, “it’s impossible for me to try on the pants”.
She then started to make an effort to find a chair!
Somewhat to late!
My recommendation, is that there be a chair available for elderly and disabled customers.
user icon
angryrabbit236
April 19, 2023
"She was extremely helpful"
She was extremely helpful. very happy with the purchase. Her name is Abi.
user icon
angrydog864
February 23, 2023
"Amazing designer collection"
Jazmine( supervisor) was so helpful and extremely patient and carm. She attended each and every customer with a personal touch. I really want to appreciate her gesture and politeness towards me and other customers in the store
user icon
smallmeercat229
February 12, 2023
"No returns is ridiculous"
I think for any clothing store to say that they do not accept any returns only exchanges is absolutely ridiculous. You're basically saying that you don't stand by your product you know it's crap, so we don't want it back. When did the company lose all its quality?
user icon
orangepeacock770
February 07, 2023
"Scammers"
I ordered a dress 17 days ago, It was never delivered so I contacted Suzyshier by email lots of times same computer-generated message, Now as of last week they actually blocked my email because I kept asking for my money back. They lost a good customer and I'm sure they will close down soon for scamming people. What has the world come to, shameful for businesses? I am filing a dispute with my credit, They will investigate and I will have my money returned by them, They will go after this crap company and make them pay it to them. So suxyshier go to hell! Don't buy anything from them they will take your money and you will never see what you ordered.Be careful ladies!
user icon
crazymouse945
January 26, 2023
"I love you Suzy in your styles, colors and the rest...."
I started to use Suzy in 2008 and it is still my favorite woman clothing store---full of styles and have a great variety of colors for a good selection. Especially compared with notorious neutral styles found in H&M and many other stores, Suzy stands out to be feminine, stylish, and pretty innovative and leading the trend in its own way. I am thankful for everything it has been offering to me---it makes me chic without breaking a tiny penny.
Thank you Suzy and also thank you the store I usually pick up my online order---Suzy in Brentwood shopping center in Burnaby, BC (Leah is the lady I spoke with last time and she is patient with my questions). Bravo, Suzy....
user icon
PeterVasquez
January 26, 2023
"The cashier Jane salesperson…"
The cashier Jane salesperson number326157 was quite rude and didn't bother to help me.
I am a regular customer here and in all my other visits the sales girls have been very helpful and welcoming.
Knowing the weather outside is harsh today my carrying bag was a little wet. Her concern was my wet bag instead of helping me out her behavior was very rude.
She needs proper training on customer service otherwise you will lose a lot of customers. Atleast I will never step into the store if she is behind the desk
user icon
angrybutterfly708
January 21, 2023
"Do yourself a favor.. Do not order online…"
Update: After asking weekly about my delayed order, they finally 28 days later, told me it must be lost and that they are going to refund my money. Then proceeded to tell me to go back onto Suzy Shier and order again. Why? You can not even provide any status updates or even provide what was purchased, why would someone go back and do the same thing again? Do yourself a favor, do not order online, if you have to, go into the store.
No communication and takes forever to get your order. I put my order in December 28th. Then later in January they refunded items because they all of a sudden did not have stock. Ok, this can happen, but I still have yet to receive my order and it is January 20th, and I even selected to ship to store. I will not order online with Suzy Shier ever again.
user icon
ClarenceWatts
January 01, 2023
"Site doesn't let you remove items from cart"
I've tried to remove an item from my cart from 4 different devices. I won't buy anything until they fix their website.
user icon
Penny.Meyer
December 24, 2022
"Cause there is nothing lower than one star 🤔"
Made my on line order on Dec 4, reply was 3-5 business days. On Dec 18 sent a note to customer service asking if the address was ok as I have not recieved or heard anything. Response was " order shipped December 6 2022– Customers who selected Ship to Store will receive a separate notification from the store to confirm that the package is ready for pick up once the store receives it. Shipping takes 5-10 business days once it leaves our warehouse. If you are not contacted by Dec. 21" Sent a note to customer service on Dec 22nd as I still did not recieved my order and the response was basically "don't know where your order is but we can refund your money". So basically 18 days after ordering and now 3 days before Christmas having lots of opportunity to avoid a potential issue. I was left with "sorry no item for you here", we are sending your money back you are your own bye. Thankfully, the young ladies at the STC and square one locations heard me out and found what seemed to be the only store in the city that had my item in the size required. However, it was a 2hr drive round trip which could have been avoided... if the on-line customer service actually provided customer service. But I get now, you just don't want my business, lesson learned thanks.
user icon
purpleswan330
December 23, 2022
"Cause there is nothing lower than a one star"
Made my on line order on Dec 4, reply was 3-5 business days. On Dec 18 sent a note to customer service asking if the address was ok as I have not recieved or heard anything. Response was " order shipped December 6 2022– Customers who selected Ship to Store will receive a separate notification from the store to confirm that the package is ready for pick up once the store receives it. Shipping takes 5-10 business days once it leaves our warehouse. If you are not contacted by Dec. 21" Sent a note to customer service on Dec 22nd as I still did not recieved my order and the response was basically "don't know where your order is but we can refund your money". So basically 18 days after ordering and now 3 days before Christmas having lots of opportunity to avoid a potential issue. I was left with "sorry no item for you here", we are sending your money back you are your own bye. Thankfully, the young ladies at the STC and square one locations heard me out and found what seemed to be the only store in the city that had my item in the size required. However, it was a 2hr drive round trip which could have been avoided... if the on-line customer service actually provided customer service. But I get now, you just don't want my business, lesson learned thanks.
user icon
silverswan330
November 11, 2022
"I ordered online and payed with…"
I ordered online and payed with paypal.. i wanted to return an item so i went to the store and they didn't want to return it as i payed with paypal .. they said only online. Doing that i found that i will have to pay 5$ fees to return a 17$ item !!!!!!!!!! Never again will i order from them online
user icon
VictoriaSanders
October 21, 2022
"Terrible customer care"
Location: FAIRVIEW MALL, North York, ON
I have jus had an awful customer service experience at this location… this employee said her name is Adriana, she also said she is the manager (after she had already offered me if I wanted to speak with one)

The whole situation could have been resolved by saying: "when using PayPal method, the physical store has not means to issue a refund SO the return needs to be requested online, the order needs to be mailed and then I will get the refund" THATS IT! THIS COULD HAVE BEEN A VERY SHORT CONVERSATION. I found this out online in one minute, after I left the store.

So now, the story/context:

I walked in the store, no one acknowledged me, this employee was not wearing a name tag, I was waiting by the cashier desk for few minutes when another customer ready to cash out yells at this employee (that she said to be the manager)
She goes straight to cash out this person that came after me, I kept waiting, I didn't say a thing.

She proceeds to grab my package and rudely asks me the returning information they need. No greetings, no smiles, nothing, which is odd at the Canadian retails stores. Fine.

She procedes to tell me that, because I paid with PayPal, there is no refund option for me and so my options where gift cards or store credit…

I explained I needed the money back… so she repeated the same options, I repeated I needed the money and how could we find out a way of doing this, to this she YELLED "I am just gonna give you your stuff back since I have explained your options and you don't want any"
After some more back and forward she THREW me my items like they had NO VALUE, I asked for a bag, she yells (again) I don't have a bag, I said: "I can't take my clothes like that" so she YELLS again to the other employee to bring her a "GARBAGE BAG" from the back (attached pictures of what I took back home)
She kept repeating the words "GARBAGE BAG", as if she had some sort of complex and wanted me to feel embarrassed
She keeps yelling: "bring GARBAGE BAG from the back", "here is the GARBAGE BAG", take it, that's her stuff and you can put it in the "GARBAGE BAG".

She showed like the brand Suzy Sheir has no value, she gave me the impression that she can get away with this treatment, she has no respect for the brand.
She is the the face of this store location and she is the most unhappy, rude, arrogant, person I have ever met. She was not well informed of the services of the store, she straight forward sounds ignorant. I do not align with the values that this brand portraits and
user icon
cloegive
October 03, 2022
"Accused of shoplifting"
I went into the store and tried on a top, I was on my way to the cashier when a sales associate grabbed my arm from the back and she said "I know you're stealing I found the coat hanger." So I guess I forgot it in the change room. I held up the shirt and said I was going to buy it, I tossed the shirt onto a table and walked out. I've never shoplifted and I definitely wasn't trying to. Obviously I'm never going into one of those stores again. Writing this I'm realizing that the way she grabbed me is considered criminal assault.

View More Reviews

Questions & Answers
icon

How easy is it to get a hold of customer service at suzyshier?

avatar
FranklinMarshall
June 07, 2020

“There is no online customer service. I never had any issue in stores and I just trusted on Suzy to put an online order... A few weeks passed and no news of my order. Hey, I want to wear my summer clothes in summer time.”

icon

Can you share a success story using suzyshier?

avatar
StephanieFrazier
June 07, 2020

“Getting my favorite clothes in the store. I thought online will be the same and not knowing it will be spending my money on getting nothing.”

icon

What made you choose suzyshier over similar businesses?

avatar
Nathaniel.Ortiz
June 07, 2020

“I like the styles and colors and prices... that is why I tried online ordering that I wish I never did that...”

What do you want to know about this brand?
review icon

Customer Reviews

qa icon

Questions & Answers

a icon

Ask a Question

cookies tips
Welcome to WorthEPenny.com! We use cookies to better understand your preferences, optimize our website and services, enhance user experiences, personalize content and ads, and provide social media and other third-party features. If you want to learn more about cookies and why we use them, visit our Cookie Policy page.